Frequently Asked Questions
Everything you need to know about bringing timeless design into your home.
How long will it take for my furniture to be delivered?
Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is Chronology's return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-returnable.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I care for my natural wood and stone products?
We recommend using a soft, damp cloth for daily cleaning. Avoid harsh chemicals and always use coasters or mats to protect surfaces from heat and moisture.
Are your materials sustainably sourced?
Yes, Chronology is committed to ethical sourcing. We prioritize FSC-certified timber and work with artisans who utilize eco-friendly manufacturing processes.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery's progress every step of the way.